Custom support. Agile solutions. Happy customers.
Problems arise. It’s a reality that all enterprise have to live with. But, when things go wrong, the true value of your IT comes through in how these problems are handled. To ensure efficient operation of your IT environment, Applied Data Technologies works with you to develop a customized support strategy to provide consistent metric-based break/fix services.
Analyze. Decide. Solve.
Our experienced analysts perform call determination and first-level problem triage on incoming service requests. Making sure issues get routed correctly and getting the right people on the problem is the first step to making a real difference. This approach dramatically increases your first call fix rates. By reviewing each case holistically, you benefit from reduced ongoing support management costs and minimal end-user downtime.